Need help with a GO Parcel booking?
Use the in-app Help or communication options available on your active booking whenever possible so the support team can identify the correct booking and status.
Before contacting support
- Keep your GO Parcel booking number available.
- Do not share passwords, OTP codes, or wallet security credentials.
- For safety or prohibited-item concerns, stop the handoff and report the issue through the supported booking flow.
Support options
For active bookings, use the in-app Help and booking communication options first. Additional official support channels will be listed here when available.